Privacy policy

1. Scope

This policy applies to personal information that CLAIRE WELLNESS COMPANY LIMITED (“Claire”) collects through the claire.vn website, the Da Ký™ and Tóc Ký™ survey forms, Zalo, Facebook, phone, email and at our two locations, Phú Mỹ Hưng and Tân Sơn Nhất.

Claire processes personal data in accordance with Vietnamese law on personal data protection, including the Law on Personal Data Protection No. 91/2025/QH15.

2. Information we collect

Contact details: name, phone number, email, date of birth, gender, and the location and time you would like to book.
Skin and hair health information: skin and scalp condition, medical history, current medication, allergies, pregnancy or breastfeeding, lifestyle habits, and skin and scalp imaging results.
Before-and-after photos, taken only with your consent, to track progress in your record.
Transaction information: treatments received, member points, wallet balance and invoices. Claire does not store your bank card numbers.
Technical information when you visit the website: device type, browser and pages viewed, through cookies and analytics tools.

Health information is sensitive personal data. Claire collects only what is needed for safe consultation and treatment, and always asks for your consent first.

3. How we use your information

To confirm, arrange and remind you of appointments.
To advise you, build your personal plan and carry out treatments safely.
To track results, provide aftercare and answer your questions.
To manage your member account, points, wallet, gift cards and payments.
To send news about new treatments, events or offers, only if you agree to receive them. You can opt out at any time.
To improve our service and the website experience.
To resolve complaints and meet obligations requested by competent authorities.

4. Sharing your information

Claire does not sell, rent or trade your personal information. It is shared only in the following cases:

With the doctors and specialists directly caring for you, as far as necessary.
With Claire's service providers, such as payments, product delivery, booking systems and data storage, who are bound by confidentiality and use the information only for the assigned task.
When lawfully requested by a competent authority.

Your photos and story are used on the website or social media only with your written consent. You may withdraw this consent at any time.

5. Storage and protection

Your skin care record is kept while you use Claire's services and for as long as the law requires. Other information is kept until it is no longer needed for the purposes above, or until you ask us to delete it, unless the law requires us to keep it.

Only staff who need it for their role can access your record.
Website forms are sent over an encrypted (HTTPS) connection.
Claire staff are bound to keep client information confidential, including after they leave.

If an incident affects your data, Claire will notify you and the competent authority as required by law.

6. Your rights

To know what information of yours is held and how it is used.
To ask to see, correct or update your information.
To withdraw consent, or ask us to stop sending marketing messages.
To ask us to delete your information, except what the law requires us to keep.
To complain about how your personal data is handled.

To exercise these rights, contact Claire using the details in section 8. We acknowledge your request within 3 working days and handle it within the time limit set by law.

The website uses cookies to remember your choices, such as language, and to count visits so we can improve our content. You can turn cookies off in your browser; some features may then work less well.

8. Data controller and contact

Company: CLAIRE WELLNESS COMPANY LIMITED · Tax code: 0319373084
Head office: 3E/14 Phổ Quang, Ward 2, Tân Bình District, Ho Chi Minh City
Email: cskh@claire.vn
Hotline: Phú Mỹ Hưng 0812 345 785 · Tân Sơn Nhất 0812 345 791

9. Changes to this policy

Claire may update this policy when our services or the law change. The new version is posted on this page with its date. For significant changes, we will let you know.