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FAQs

FAQs

Everything you'd like to know: your first visit to Claire, treatments, downtime, prices and policies.

Your First Visit

What do I need to prepare for my first visit?
Nothing special. We spend the first 15–20 minutes talking about your skin, lifestyle and goals before suggesting any treatment. If you like, you can complete the Da Ký™ survey beforehand so your consultation is better prepared.
What happens at the first session?
Your first session begins with a one-to-one conversation with a specialist or doctor about your skin, lifestyle, care habits and what you'd like to improve. From there we recommend suitable treatments, or begin right away if you wish. There is no pressure to buy more or commit to a package at the first visit.
Do I need to book in advance?
Yes. Claire works entirely by appointment so each client has enough time and attention. You can book via the Bookingpage, Zalo or Facebook.
Will I be pushed to buy a package or treatment on my first visit?
No. Claire doesn't do pressure selling. The first visit is for us to understand your skin, and every treatment recommendation after that is based on your actual condition, not on sales. You can try a single session before deciding anything.
I take medication or have a skin condition: should I tell you beforehand?
Yes, and it is very important. Please let us know when booking if you are taking Isotretinoin (Accutane), blood thinners or photosensitising medication, or have conditions such as rosacea, lupus or eczema. This helps us adjust the treatment to keep you safe.
Can pregnant or breastfeeding women have treatments?
Some treatments can be done, while some need adjusting or postponing. Claire has dedicated protocols for pregnancy and breastfeeding, prioritising safe products and avoiding technologies such as IPL, RF and Microcurrent during this sensitive time. Please let us know when booking for specific advice.

Treatments & Skin

What treatments does Claire offer?

Treatments at Claire are grouped as follows: Claire Facials (Skin Clear, Skin Gym, Skin Recovery, Hydra Facial, BioLift); Claire's Signature (Glam Up, Hydra Facial Lift, SkinGym Signature, Red Carpet, Peel & Glow, Italian Lift, Skin Firm, Focus360); Advanced Treatments (Skin Peel, Bio Peel, Acne Peel, Skin Tightening, Derma CIT, Bio Cell, Skin Jet); Infusion Boosters (Glow & Bright, Skin Renewal, Exo Soothing, Acne Away, Multiglycan); Claire Wellness Rituals (Supreme Youth Pioneer, Oligoforce Lumination, Douceur Marine, Eye Perfection); Add on (Hot Plasma, Oil Planing, Hand Rituals, Soothing O2, Dermalogica Microfoliant Deep Cleansing, Relax Back); Body Care (Body Slim, Body Contour, Body Detox, Body Shine); IPL hair removal (IPL face, IPL upper lip, IPL arms / legs / back (full), IPL arms / legs / back (1/2)). There is also a hair restoration protocol. See everything on the Treatments page.

Is it suitable for sensitive skin or skin under treatment?
Yes. Claire's doctors and specialists are trained to work with sensitive skin, skin under treatment and skin with medical conditions. Treatments such as Skin Recovery (Cold Plasma) and Skin Gym are designed especially for reactive skin. Please let us know your condition when booking.
How long does a treatment take?

It depends on the treatment; times include cleansing and the doctor's assessment: Skin Gym 40–45 minutes; Skin Clear 60–85 minutes; Hydra Facial 70–75 minutes; BioLift 85–90 minutes; Italian Lift 90 minutes; Hydra Facial Lift 105–110 minutes; Focus360 130–135 minutes. Exact times are listed on each treatment page.

How often should I have treatments?
It depends on your goals and the treatment. Skin Gym/Luxe: every 2–3 weeks for maintenance. Skin Clear: every 1–2 weeks during intensive acne treatment. BioLift: 5–10 sessions daily or every other day in the intensive phase. Hydra Facial: every 2–4 weeks. Your doctor will advise a specific protocol after the Da Ký™ session.
Do treatments hurt?

Most treatments at Claire are painless. BioLift (Microcurrent) feels like a light, pleasant tingle. Skin Gym (LLLT) may feel slightly warm with a mild prickle. Skin Clear (extractions) can be a little uncomfortable depending on the acne, but the skin is softened first to minimise this. For Derma CIT and Focus360, a numbing cream is applied beforehand.

What is BioLift, and does it really lift?
BioLift uses True Microcurrent technology: micro-level currents that act directly on the facial muscles and skin cells, stimulating ATP and natural collagen and elastin. Lifting, tightening and smoothing can be seen clearly right after the first session. It is non-invasive, almost painless and needs no downtime.
Can treatments be combined?

Yes. Claire's Signature are protocols that combine several technologies in one session, for example Hydra Facial Lift (Hydra Facial + RF Pro), Italian Lift (RF Pro + PRX-T33), Peel & Glow (PRX-T33 + Microchanneling) or Focus360 (UltraLift + fractional RF). Your doctor will advise the right protocol after Da Ký™.

Downtime & Aftercare

Which treatments need no downtime?

Treatments with no downtime: Skin Gym, Skin Recovery, Hydra Facial, BioLift, Bio Peel, Skin Tightening, Bio Cell, Skin Jet, Hydra Facial Lift, Red Carpet, Peel & Glow. Skin Clear (extractions) may leave slight redness for 24–48 hours depending on your skin. For peels and microneedling, your doctor will advise the specific recovery time.

What should I avoid after a treatment?
General guidance for most treatments: avoid direct sun for 24–48 hours, don't use AHA/BHA/Retinol for 1–2 days, moisturise twice a day, and use SPF 50+ sunscreen, reapplying every 3–4 hours when outdoors. After Skin Clear: no makeup for the first 24 hours, and don't squeeze spots yourself. After BioLift: nothing special to avoid beyond moisturiser and sunscreen.
Is redness or flaking after a treatment normal?
Slight redness after a treatment is completely normal and usually fades within a few hours. Light flaking can happen after Skin Clear in the first 2–3 days; this is the skin's natural renewal. If anything unusual lasts more than 48 hours, you can contact Claire for advice.
Will extractions leave marks or scars?
When done with correct medical protocols and proper aftercare, the risk of marks or scarring is close to zero. Skin Clear at Claire uses sterile tools, thoroughly trained technicians and an anti-inflammatory LED step after every session. Your specialist will give detailed personal aftercare instructions after the treatment.
Can I wear makeup right after a treatment?
With non-invasive treatments such as BioLift, Skin Gym and Hydra Facial, you can wear makeup after 4–6 hours. After Skin Clear (extractions), let your skin rest for 24 hours before makeup. After Skin Recovery (Cold Plasma), makeup is fine after 4–6 hours. Your specialist will repeat the specific guidance after each session.
What products should I use at home after a treatment?
Claire recommends a minimal routine after treatment: a gentle cleanser, a recovery serum (PDRN or B5/Centella), moisturiser and SPF 50+ sunscreen. Avoid strong ingredients such as retinol or exfoliating acids for at least 48 hours. If needed, we can recommend products suited to your Da Ký™.

Prices & Payment

How are treatments priced at Claire?

List prices are published: Claire Facials from VND 900,000 per session; Claire's Signature from VND 1,800,000; Advanced Treatments from VND 1,800,000; Infusion Boosters from VND 1,800,000. The full price list is on the Treatments page, and Wallet & Pass prices are on the Member Wallet & Pass page. Prices are confirmed before each treatment, with nothing added afterwards.

How does the points system work?
Claire uses a points system instead of rigid packages. As a Member, treatments are converted into a matching number of points, for example Hydra Facial = 2 points, BioLift = 8 points. You can use points flexibly for any treatment on the menu, without being locked into a single service.
How much does the Member price save compared with single sessions?

Member prices are about 10–33% below list prices, for example: Skin Gym VND 900,000 → 600,000; Hydra Facial VND 1,800,000 → 1,200,000; BioLift VND 6,000,000 → 4,800,000; Italian Lift VND 7,200,000 → 5,400,000; Red Carpet VND 9,000,000 → 6,000,000. For details on using Pass and Wallet, see the Member Wallet & Pass page.

How can I pay?
Claire accepts cash, bank transfer, and domestic and international bank cards. Prices are made clear before each treatment, with nothing added after it ends.
Is there a refund policy?
Unused points can be moved to another service on the menu or, in special cases, given to a family member. Claire does not give cash refunds once a treatment has been carried out, except where an issue is the clinic's fault. For any payment questions, please contact us directly.
Is there a fee for the first consultation?
No. The first consultation and skin assessment at Claire are free. You only pay when you actually have a treatment.

Booking & Cancellation Policy

How do I book?
You can book via the Booking page on the website, or by messaging each location's Zalo or Facebook Page (Tân Sơn Nhất or Phú Mỹ Hưng). The Claire team will confirm your appointment within 2–4 hours.
How much notice do I need to give to cancel or reschedule?
Claire asks that you cancel or reschedule at least 4 hours before your appointment. This lets us offer the time to another client and ensures our specialists aren't left waiting. Later notice may affect booking priority in future.
What if I'm late?
If you are less than 15 minutes late, we'll do our best to complete the full treatment. Beyond 15 minutes, the session may need to be shortened or moved to another time so as not to affect the following clients. If you know you'll be late, message us so we can help as best we can.
Claire has two locations: which should I choose?
Claire currently has two locations: Tân Sơn Nhất (Tân Bình, tel: 0812345791) and Phú Mỹ Hưng (District 7, tel: 0812345785). Both have the same team standards and treatment menu; choose whichever is nearest or most convenient.
Can I request a particular specialist?
Yes. If you've had a good experience with a particular specialist, you can ask for them when booking. We'll prioritise scheduling according to their availability.

Da Ký™

What is Da Ký™?
Da Ký™ is Claire's personalised skin record. It assesses not only what's on the surface but also your lifestyle, environment, habits and emotional state. From this, Claire's doctors build a long-term care plan just for you, not a one-size-fits-all formula.
How is Da Ký™ different from a regular skin consultation?
A regular consultation usually looks only at your current condition. Da Ký™ takes a fuller view: your daily rhythm, emotions, treatment history and environment, to create a plan that truly fits you as an individual, not just your "skin type".
Is there a charge for Da Ký™?
The first Da Ký™ consultation is free. The online survey is free too and can be completed before your appointment here.
Do I need to complete the Da Ký™ survey before booking?
It's not required, but it is encouraged. Completing the Da Ký™ survey beforehand helps your specialist prepare and lets the consultation get to the point sooner.
Is my Da Ký™ record updated over time?
Yes. Da Ký™ is a living record, updated after every treatment, tracking how your skin responds to each treatment and adjusting the plan as your skin changes with the seasons, your lifestyle or specific conditions.

Claire Circle

What is Claire Circle?
Claire Circle is the membership programme for those who choose long-term, intentional skin care. Members receive 20–33% preferential pricing on all treatments, priority booking, regular consultations and in-depth skin content.
Do I need to join Circle?
It's not required. You can enjoy Claire at single-session prices without joining. Circle suits those who want to build a long-term skin care journey and make the most of their budget across many treatments.
How do I join Claire Circle?
After your first consultation, your specialist will introduce membership options that fit your Da Ký™ plan. You can join at the clinic or contact us via Zalo/Facebook for help.
Do points expire?
Points don't expire while you are an active member. Full terms for using points are explained clearly when you sign up.

Still have questions?

Message Claire on Zalo or leave your phone number, and a specialist will call you back during opening hours.

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